Care Navigation - Extensively trained to help you seek the most appropriate avenue of care.
Econsult – Allows patients to submit their symptoms or requests to a GP electronically, around the clock NHS self-help information, signposting to services, and a symptom checker.
Due to the pandemic, you will likely be booked to have a telephone appointment with the GP as first protocol. This reduces the risk of spreading Coronavirus, keeping our staff and patients safe. If a GP would like you to be examined this will be arranged after the initial telephone appointment.
Due to the pandemic, you will only be called into the surgery if necessary, and will likely receive a call back from a GP first. You can call the surgery at 8am to book on the day. If we are unable to offer you an appointment on the day, you will need to call back another day
These appointments are for conditions that are too urgent to wait another day. The GP/Nurse Practitioner will not be able to help you with any routine queries in this type of appointment. These appointments are bookable on the day by telephoning the surgery.
If a patient is Housebound and needs to be assessed a Home Visit will be arranged. The GP/Nurse Practitioner will assess all requests for home visits on an individual basis before deciding if an urgent home visit is needed. Please note that having available transport is not a reason to request a home visit.