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Care Navigation

What is Care Navigation?

A Care Navigators role is to direct you to the most appropriate healthcare professional for your care needs by asking you some relevant questions.

Care Navigators..

 - Ask you some relevant questions

- Direct you to the most appropriate route of care.

Care Navigators never...

- Offer clinical advice

 this new way of working is about offering the choice to see other specialists in the practice team. If they have the expertise to deal with the problem; it will often be quicker and you may not need to see the GP each time.

(Our Care Navigators have been trained using the West Wakefield Model)

We can offer the following services WITHIN the Surgery.

1.  Practice Pharmacist.

Your practice pharmacist is a specialist in medication. The Pharmacist is best placed to see patients who require information on medication, are experiencing problems with medication or need a medication review.

2.  Minor Illness Nurse

Our Senior Practice Nurse is trained in Minor Illness. You may be directed to see the Practice Nurse with any Minor Illness.

3. Health Care Assistant

We have 3 Health Care Assistants. The Health Care Assistants can help you with lifestyle advice and smoking cessation as well as taking your bloods and performing other routine tasks like ECG’s, Blood Pressure and even Ear Syringing!

Our Care Navigators can also help you access the following EXTERNAL services


  • Community Pharmacy Minor Ailments Scheme

  • Welsh Eye Care Service

  • Dental Helpline

  • Minor Injuries Unit

  • Gwent Mental Health Consortium

  • Primary Mental Health Support Services

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